Returns & Exchanges

At Pawheels, we want you and your pet to love your new look, which is why we offer a 30-day hassle-free return policy on all unworn fashion items. If the fit isn't perfect or you've changed your mind, we are here to help you find the right style.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the garments are free of pet hair and signs of wear.

3

Ship It Back

Affix the prepaid shipping label provided via email and drop your package at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing